Introduction

  • Alternativa reserves the right to modify the general conditions of sale at any time by publishing a new version on the site.
  • The general conditions of sale are the conditions in force on the spot on the day of the order confirmation.
  • The purpose of these conditions of sale is to define the rights and obligations of both parties within the framework of the online sale of goods and services provided by Alternativa to the customer.

Product information

  • The photos of the products sold on www.alternativa.be have no contractual value.
  • The basic characteristics and prices of goods and services sold electronically are indicated on the website.

BRAND

  • Alternativa also communicate information about its identity to consumers at the bottom of its web page

Respect for privacy

  • The customer declares to have read these general conditions of sale before confirming his order.
  • In accordance with the "General Data Protection Regulation" (RGPD), the customer of the www.alternativa.be site has the right to access, correct and request the deletion of their data.
  • The information requested by the customer is necessary to process the order. If the customer agrees to communicate personal data, he has the right to access it, remove it and correct it.
  • Information and data concerning you are essential for the management of orders and our commercial relationship. By accepting these terms and conditions, you agree to transfer them to companies that contribute to these relationships, such as companies responsible for the execution of services and orders to manage, fulfill, process and pay for them. This information and data is also kept for security purposes in order to comply with legal and regulatory obligations.
  • In order to access, correct and / or oppose your personal data, customers can use the contact form to write online
  • The customer acknowledges that he accepts cookies
  • Alternativa specifies that cookies are therefore only used for the purpose of improving the customer's personalized services and the customer has the right to oppose their use on the site.

Supply of goods and services

  • Alternativa undertakes to honor the order only within the limits of available stocks of the goods. In the event of a shortage of stock, Alternativa undertakes to inform the customer.
  • If an order is abnormal, or placed for malicious reasons, or for any other legitimate reason, in particular in the event of non-payment, alternativa reserves the right to refuse the order and to contact the customer.
 

Price

  • When validating the order, the price to pay is the all-inclusive price.
  • The prices of goods and services are expressed in Euros, all taxes and fees included (VAT, customs duties and customs clearance costs for the importation of products offered on our site).

Orders

 
  • Our product offers are valid while stocks last and as long as they are visible on the site.
  • The customer chooses an existing delivery address, otherwise the order will be rejected.
  • Due to lack of instructions or errors when ordering, the customer assumes full responsibility for delivery defects.
  • The amount of delivery costs depends on the amount of orders and the delivery method chosen by the customer. In all cases, the amount of delivery costs will be indicated to the customer before the order is confirmed.
  • Delivery times are available on the website and may vary depending on the availability of the products provided in the subject of the order.
  • The delivery time is based on working days and corresponds to the average time of preparation and delivery of the order in the region.
  • The delivery period starts from the day Alternativa confirms the order.
  • Purely as an indication, and not as an obligation towards Alternativa, the delivery time usually indicated is 3 working days after confirmation of the order by Alternativa.
  • However, if there are no goods available and Alternativa needs to restock from the supplier, the delivery time is 2-5 weeks, which can be extended during holidays or school vacations.
  • If the delivery dates of the different products ordered at the same time are different, the delivery date of the order will be the earliest date. However, Alternativa reserves the right to split the goods. In this case, additional delivery costs will be provided to the customer compared to those included in the all-inclusive price.
  • Confirmation of the order constitutes acceptance of these general conditions of sale without any restriction or reservation.
  • The customer places an order via the “www.alternativa.be” site by completing the online form on the site and providing his e-mail address.
  • If there is a long period of inactivity during the connection, it may no longer be possible to guarantee the goods and services selected by the customer before the inactivity. The customer will then have to redo their choice of products and services from the start.

Delivery

  • If delivery is delayed, the order will not be canceled.
  • Alternativa informs the customer by e-mail that the delivery will be delayed.
  • The customer can then decide to cancel the order, and a notification of cancellation of the order will be sent to alternativa by email.
  • If Alternativa does not ship the order after receiving the customer's cancellation notice, it will block delivery and refund any amount that the customer may debit within fourteen days of receiving the cancellation notice.
  • If Alternativa has shipped the order after receiving the customer's cancellation notice, the customer can still cancel the order by rejecting the package. Then, Alternativa will reimburse the customer for the money debited and the return costs paid within 14 days of receipt of the returned package which is still in its original condition.
  • When the package is clearly damaged at the time of delivery, the customer is responsible for making the reservations and complaints he deems necessary, or even rejecting the package.
  • The customer must ensure that the goods delivered to him correspond to the order. If the physical condition or the quality of the goods does not meet the specifications mentioned in the delivery note, the customer must inform customer service by e-mail and return the goods to the address indicated by Alternativa.

Right of withdrawal and return of products

  • The customer has the right to exercise his right of withdrawal within fourteen calendar days from the date of receipt or withdrawal of the order.
  • If this period expires on a Saturday, Sunday or a public holiday, it will be extended to the next working day.
  • Customers who wish to exercise the right of withdrawal must return these items in their original packaging within the aforementioned period, with a copy of the purchase invoice attached, but at their own expense.
  • In the event of a return of a product, it is recommended to return the package with a tracking number to prevent the package from getting lost during the shipping process, as such, Alternativa cannot be held liable.
  • Alternativa undertakes to reimburse all the money received from the sale of the property within 14 days of receiving the information relating to the customer's desire to withdraw.
  • The return must remain in its original and complete condition (packaging, instructions, etc.) in order to be resold in new condition (no scratches, no visible damage and the original label is intact), and a copy of the purchase invoice or delivery note is attached.

Payment method

  • The accepted payment methods are: Credit card and bank transfer
  • The debit of the card are carried out before the shipment of the ordered goods.
  • By providing information relating to his bank card, the customer authorizes Alternativa to deduct the amount corresponding to the all-inclusive price from his bank card. For this, the customer confirms that he is the holder of the bank card to be debited, and the name appearing on the bank card is indeed his name. The customer communicates the sixteen digits and the expiry date of his bank card as well as the number of the visible password (if applicable). In the unlikely event that the all-inclusive price cannot be debited, online sales will automatically terminate immediately and the order will be canceled.
  • If it is proven that the goods sold do not meet the requirements, Alternativa undertakes to compensate the customer or to exchange the products that do not comply with the order after having received a registered letter with acknowledgment of receipt accompanied by the purchase invoice. .
  • Depending on the customer's choice, Alternativa will exchange or refund the product.

Brands

  • The Alternativa brand, as well as all the brands present on the site, are the exclusive property of alternativa.
  • Without the express prior consent of Alternativa, it is strictly forbidden to copy, modify or use these brands, illustrations, images and logos in any way and for any reason.
  • All texts, comments, works, illustrations, works and images copied or represented on this site are strictly protected by copyright and intellectual property rights.
  • Any reproduction of all or part of the elements on this site or on the Alternativa site is strictly prohibited.

Major force

  • In the event of an accident or force majeure likely to hinder or delay the responsibilities of Alternativa, Alternativa will inform the customer of the occurrence of such incidents or cases of force majeure within two working days from the date of the event. 'incident.
  • If this suspension lasts more than 10 working days, the customer will have the possibility of canceling his order in progress and Alternativa will proceed with the refund.

Orders outside the European Union

  • If you order products in countries other than countries of the European Union, you are the importer of the products concerned.
  • You may be subject to customs or other local taxes or import taxes or state taxes.
  • These rights and payments do not belong to our jurisdiction. Whether it is reporting and paying to the competent authorities and agencies in your country, they are your responsibility and your sole responsibility.
  • We recommend that you consult the local government on these aspects.
  • Professional customers are eligible as importers of raw materials. All duties or other local taxes or import taxes or state taxes payable are the sole responsibility of business customers. Professional customers are solely responsible for their payment, and Alternativa is not responsible, whether in terms of declaration of payment to the competent authority or physical. Professional clients are responsible for fulfilling their obligations in this regard and for obtaining information on these aspects from the local authorities of the country concerned.